UPDATED CHRISTMAS WEEK DELIVERY INFO
During the fine run in for Christmas, we are only accepting orders for mainland UK on a next day service. We are unable to deliver to any of the restricted postcodes below
|Mainland Standard 2-3 Days1
|Mainland Next Day3
|Mainland Pre 12noon3
|Next day before 12 noon
|Northern Ireland 2-3-Day4
1 Available on all our orders except 4 and may not arrive on your chosen day.
2 Available on lighter orders throughout the whole of the UK.
3 Available throughout mainland UK, (I.e. not Northern Ireland).
4 Available on all orders going to Northern Ireland.
Non Delivery Postcodes
We are unable to deliver to the following postcodes:
GY (Guernsey), JE (Jersey), ZE (Shetland Islands), HS (Outer Hebrides) and KW15-17 (Orkney Islands)
48+ Hours Delivery Only
Depending on the size of your order our standard delivery option can arrive 1-3 days of your chosen preferred delivery date. Please check to see if your postcode falls into this category and allow extra 48-72hrs for delivery and as such during the order process if any of the following postcodes are detected your delivery method and fee will be changed to the recommended service for this area. Please note we reserve the right to amend your order to avoid sending any perishable extras you may have added to these postcodes.
AB31-54, FK17-21, IV1-63, KA27-28, KW0-14, PA20-78, PH15-50
Next Working Day Only
There are some places we simply can't get to consistently during the morning or on a Saturday or Sunday and as such during the order process if any of the following postcodes are detected your delivery method and fee will be changed to the recommended service for this area.
AB10-16, AB21-25, AB30, AB39, AB99, PH1-19, DD1-11, PA1-19, PA80, FK1-16, KY1-16, KY99, G1-5, G9, G11-15, G20-23, G31-34, G40-46, G51-53, G58, G60-84, G90, KA1-26, KA29-30, ML1-12, EH1-49, EH51-55, EH95, EH99, TD1-15, DG1-14, DG16
Northern Ireland / Isles - 2 Day Only
All orders over a certain weight sent to Northern Ireland and some of our Islands as detailed in the list of postcodes below are considered overseas and as such during the order process if any of the following postcodes are detected the delivery method and fee will be changed to the recommended service for this area.
BT (Northern Ireland), IM (Isle of Mann), PO30 (Isle of Wight),
What happens if the recipient isn't in?
When placing your order you are giving us permission to leave your order safe or with a neighbour, however it must be noted that this will only be possible if the delivery driver deems it safe or can find an immediate neighbour, If not your order will be taken back to the depot. Please note that no refunds for non delivery will be made for any orders where we have proof of delivery to a neighbour of leave safe location.
If Something Goes Wrong
We trust you'll be 100% satisfied with your order, however, if there's anything you're not happy with, or you have changed your mind about anything you've ordered for any reason whatsoever in 7 working days of receiving it then please get in touch and we will put into action a fair, confidential and effective complaint procedure where any queries relating to damage or non delivery will be given particular urgency.