Terms & Conditions
Please take the time to read the following points!
Orders are posted throughout the UK on Monday to Saturday to arrive as close to the specified delivery date as possible. Orders placed for next working day must be placed before 4pm on the day prior to the delivery date. Although it is highly recommended you book in advance.
We do not accept orders for delivery on Sundays and Public Holidays.
It is very important to supply as much information with your order as possible, including an active E-mail address and a daytime telephone number. Just in case there is a problem.
Once you have submitted your order, you should be taken to a "Thank You" screen giving you the main details for your order. You will also receive an auto generated E-mail response confirming your order and providing you with a direct link to our Order Tracking Service.
IF YOU DOT NOT RECEIVE THIS NOTIFICATION YOU MUST CONTACT US IMMEDIATELY AS WE MAY NOT HAVE RECEIVED YOUR ORDER.
If you need to advise us of any changes to your order or to cancel your order, we would require these changes at least one full working day before the day of despatch, to allow us to respond in time.
You can amend or cancel your order by simply replying to our automated confirmation E-mail or sending an E-mail to Sales@InterMistletoe.co.uk. Please note all orders taken online charge your credit/debit card at the time of ordering, any refunds will be charged back within seven days of cancellation minus a 10% cancellation fee.
All Prices stated include service and delivery as standard. There are no hidden charges.
InterMistletoe accepts all major credit and debit cards including Visa, Mastercard, American Express, Delta, Meistro, Solo, Electron & JCB.
Please note that InterMistletoe.co.uk is a service operated through www.TRRS.org Ltd (Registered in England, Company Number 5359299).
All prices are quoted in UK Sterling and this is how we will charge your credit card. For customers placing orders from outside the UK your credit card company will take care of any exchange facilities through your statement.
We reserve the right to refuse any orders which remain unpaid, appear fraudulent or for which we are not completely satisfied with.
Your card will be charged at the time of your order, irrespective of the delivery date.
Depending on your order we offer several styles of service at different costs. These services offer different levels of guarantee and refunds. It is important to the smooth running of our service, that every customer understands the difference in these services and chooses the service appropriate to their needs.
(1) Royal Mail 1st Class Post.
(2) Royal Mail Special Delivery PRE 1 PM Service.
(3) Royal Mail Special Delivery PRE 9 AM Service.
(4) Courier Delivery.
(5) Courier A.M. Delivery.
(6) Saturday Delivery Options.
Occasionally we reserve the right to change the means of delivery to a nominated Courier Service. Any changes to your delivery will be clearly explained via our order tracking service.
To achieve our greatest efficiency we require full and concise addressing details. It is most important for every order to contain the fullest, normal address details. THE MOST IMPORTANT DETAIL IS THE ADDRESS POSTCODE.
Provided full address details are supplied, as requested, all deliveries should be made very precisely.
We cannot be responsible for any problems, which occur as a result of incorrect information. If a totally incorrect address is supplied, an old address for the recipient or the wrong number in the road, the delivery will be made to that address. We will not be responsible for leaving at the address as given.
From time to time situations may occur which will influence our ability to provide the same high level of service. You as the customer would be kept informed, at the earliest opportunity and alternative action may need to be agreed. Examples of this type of problem are delays in or suspension of the Royal Mail Service, adverse weather, civil unrest, strikes, fuel shortages, communications failures, acute material shortages or delays. The placing of an order would mean the acceptance of reasonable alteration to our service under these conditions.
WE MUST STATE THAT WE CANNOT BE RESPONSIBLE FOR THE CONDITION OF THE MISTLETOE, HOLLY OR WREATHS, OR CLAIMS OF NON DELIVERY, IF THE RECIPIENT FAILS TO COLLECT THEM. UNDER THESE CIRCUMSTANCES NO REFUNDS OR COMPLIMENTARY RE-DELIVERY CAN BE OFFERED.
3rd Party Delivery
These premises would include Hotels, Hospitals, Business, factory/office block, golf club, function room, wedding reception, hotel, hospital and many other non-domestic situations.
The main problem is that people move around. We can only deliver to a person if they are in the location we are told they should be in. If an order is sent to someone at a hotel and they have left early, we cannot be responsible. The gift will be left at that location and it becomes the responsibility of the recipient to collect it.
We must emphasize that your delivery will be made to the nearest point in the location that is allowed. We cannot be responsible should the order then not be made available to the recipient, the speed with which it is made available or any deterioration in the condition of the order as a result of any delays.
Non - Delivery Areas
Due to the time constraints involved InterMistletoe is unable to deliver to the following postcode areas:
Royal Mail 1ST CLASS POST
The Royal Mail advises that: First Class postage does aim for delivery by the next working day after postage. However, we must point out that we do not guarantee the day or date for delivery of orders using this delivery service however we try to ensure that they are not delivered late..
Working days Tuesday, Wednesday, Thursday & Friday. Saturday is not a normal working day. If you require a delivery on a Saturday we may be able to achieve this depending on your location. We must, however, stress that delivery will not be guaranteed. We do not accept deliveries for Sundays , Mondays and Public Holidays.
We advise customers to allow 2 to 3 days prior to the delivery date when placing there order using this method. We consider all deliveries within one working day of the specified delivery date to be accurate.
Royal Mail Special Delivery Notes
A delivery through the Special Delivery Service will have to be signed for. In the event of someone not at home a "while you were out" card will be left stating the date and time of attempted delivery. The card will have a local contact address for the recipient to arrange to collect their order. We do not control this situation. Once a delivery has been attempted and by that every normal effort has been made to make that delivery it becomes the responsibility of the recipient to collect their order
For more information please visit Click Here.
Royal Mail Special Delivery Pre 1pm
The Royal Mail guarantees that: Special Deliveries will arrive next working day before 1pm in most areas of the UK, including Northern Ireland, Jersey and Guernsey from Tuesday through to Friday, excluding Bank Holidays.
Working days are Tuesday, Wednesday, Thursday & Friday. Saturday is not a normal working day. If you require a delivery on a Saturday we may be able to achieve this depending on your location. We must, however, stress that delivery will not be guaranteed. We do not accept deliveries for Sundays, Mondays or Public Holidays.
Please note - Special Delivery guarantees delivery next working day by 5.30pm to the following areas :-
Royal Mail Special Delivery Pre 9am
The Royal Mail guarantees that: Special Deliveries will arrive next working day before 9 AM in most areas of the UK, including Northern Ireland, Jersey and Guernsey from Tuesday through to Friday, excluding Bank Holidays.
Working days are Tuesday, Wednesday, Thursday & Friday. Saturday is not a normal working day. If you require a delivery Pre 9AM on Saturday we may be able to achieve this depending on your location. We must, however, stress that delivery will not be guaranteed. We do not accept deliveries for Sundays, Mondays or Public Holidays.
Please note - Special Delivery Pre 9am is not available to some areas. Please refer to the Special Delivery Next Day tables above for delivery times.
The goal we have set ourselves at InterMistletoe is to make every customer a satisfied customer. If there are any problems regarding a delivery, simply E-mail us at Sales@InterMistletoe.co.uk.
To ensure that your order arrives in a timely fashion, please check that all information entered on the order form is complete and accurate.
Availability of Mistletoe, Holly & Wreaths
In the unlikely event of any unavailability of items ordered, we will contact you to discuss and offer a full refund if applicable.
All copyrights, trademarks and other intellectual property rights in the design and content of this web site are reserved to us and our licensors. Any copying of the design or contents or other unauthorized use will infringe our rights.
This web site may from time to time contain links to other web sites on the internet. We are not responsible for the availability or content of those web sites.
Nothing in these conditions affect your statutory rights.
These terms and conditions shall be governed by English law and the parties hereby agree to submit themselves to the exclusive jurisdiction of the English Courts.