We believe in a thing called Frequently Asked Questions!

    

Are my Credit Card details Safe?

Using your credit card with InterMistletoe is completely safe! We use a real time credit card processing system provided by http://www.securetrading.com. You simply enter your personal details on our own server before hyperlinking to Securetrading servers where you enter your credit card details in complete confidence, using secure socket layers (SSL) that encrypt your details for transmission over the Internet.

We do not handle or see your Credit Card number at anytime throughout the order process. This provides all our customers with the ultimate in safe, secure online ordering.

Can I order over the telephone?

Yes, by simply calling 0800 8087673. Our hours are 9 a.m. to 5.30 p.m. Monday to Friday and 9 a.m. to 4 p.m on Saturdays. Please note there are times when we may be too busy to take your call so leave us a message and we will get back to you ASAP! After business hours, you are welcome to leave us a message on our voice mail system, and someone will contact you the following day.

Can you deliver outside of the UK?

No, we only deliver to addresses within the UK. If your looking for a World Wide Rose Delivery Service check out our very own Name a Rose delivery Service Name-a-Rose.com.

How do I know you have got my order?

When your order is placed online and your credit card accepted you will see a confirmation screen. You will then be sent an E-mail confirming your order. Should you not receive this E-mail please contact us.

How do I cancel my order?

You can cancel your order by simply replying to our automated confirmation E-mail or sending an E-mail to Sales@InterMistletoe.co.uk stating your desire to cancel. Please note all orders taken online charge your credit/debit card in real time at the time of ordering. Any refunds will be charged back within seven days of cancellation minus a administration charge of 10% to cover the card processing charges already incurred. We regret we cannot cancel orders within 24 hours of despatch.

Can I pre-order weeks or months in advance?

We will accept orders up to 12 months in advance.

I've been sent some anonymous flowers, can you tell me who they are from?

Unfortunately under the terms of the Data Protection Act we are not at liberty to disclose customer details held on our database.

What if I want my flowers delivered on a certain day?

We offer a selection of next day delivery options using both the Royal Mail's Special Delivery Service and Businesspost. We highly recommend this method of delivery if your order needs to be delivered on a certain day!

    

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